Summary

Stropepay and its affiliates, collectively referred to as "Stropepay" (hereinafter "we," "us," or "our"), are dedicated to upholding the rights and privacy of individuals in compliance with Data Protection Legislation. The purpose of this Privacy Notice is to provide you with insights into our privacy protocols, our data security measures, and to empower you with an understanding of your rights and options when we gather or handle your Personal Data.

This Privacy Notice applies to all Stropepay Services that you utilize.

Our Principles of Privacy

Stropepay adheres to the following foundational principles:

• Empowering the individual: Stropepay prioritizes your autonomy over your Personal Data, encouraging you to make informed choices regarding its usage.
• Ensuring the security of Personal Data: Stropepay values the trust placed in us regarding your information and is committed to implementing robust security measures to safeguard your Personal Data.
• Transparency and user education: Stropepay aims to provide clarity on what constitutes Personal Data, its collection methods, purposes, and the measures taken to secure it.
• Compliance with local laws: As a global entity, Stropepay adheres to diverse privacy regulations in the countries where it operates, tailoring its privacy practices accordingly. Specific privacy notices may apply to individual products or services.
• Maintaining the accuracy of collected Personal Data: Stropepay takes proactive measures to ensure the accuracy of the Personal Data it gathers.
• Collecting and storing Personal Data based on necessity: Stropepay acquires Personal Data solely for the purpose of delivering its services. Any retention or storage of Personal Data complies with legal retention obligations and regulations.
• 1. Information We Might Gather About You

Our collection, utilization, or processing of personal data may encompass the following categories:

• Identity Data: This category covers information such as your full name, government-issued identity number, and date of birth. These details are essential for identity verification purposes to facilitate the provision of our Services. Additionally, we may require copies of your passport, driver's license, or any other government-issued identification card, a photograph, or video image (if applicable), along with any registration information necessary to establish your eligibility for using our Services. This collection aligns with regulatory mandates concerning Know Your Customer (KYC), Know-Your-Business (KYB), and Anti-Money Laundering (AML) laws and regulations.
• Contact Data: Included in this category are your country of residence, contact address, email address, contact number, device details, and billing information. This data is imperative for communication purposes related to delivering our Services and verifying your login requests.
• Log/Technical Data: Upon accessing our Stripe payment Services, our servers automatically log information transmitted by your browser during website visits. This data includes clicked links, page visit durations, unique device identifiers, page interaction details (e.g., scrolls and clicks), login specifics, Internet Protocol (IP) addresses, location data, and device particulars.
• Financial Data: This category encompasses information such as bank account numbers, International Bank Account Numbers (IBAN), sort codes, beneficiary particulars, merchant names and locations, transaction dates, total transaction amounts, and any additional details provided by financial institutions or merchants.
• Transactional Data: This pertains to information associated with payments made either as a merchant utilizing our payment processing Services or as a customer engaging with our products or Services.
• Marketing and Communications Data: This category encompasses your subscription preferences for marketing materials from us or our third-party affiliates. It also covers the content of your communications with us, whether through mobile calls, call recordings, online chats, or other communication channels.
• Records of Interactions: These records entail any discussions you have with us, whether initiated by our outreach or your contact with us.

We may gather, store, utilize, and transmit non-Personal Data or anonymized data, such as statistical or demographic data.

Our standard practice is to refrain from collecting any Special Categories of Personal Data. In the event that we do collect Special Categories of Personal Data, we will ensure compliance with Data Protection Legislation.

This Privacy Notice pertains specifically to Stropepay Services. We do not oversee the content of the sites linked within our various Services. These external sites may place their own cookies, plug-ins, or other files on your device, gather data, or request personal information from you. Stropepay does not manage these third-party websites, and we are not accountable for their privacy policies. Kindly refer to the privacy statements of these third parties and adjust your settings accordingly when using any third-party services.

2.Acquiring and Using Your Personal Information

The Personal Data we possess regarding you is acquired through various means:

• Signing up or registering for an Account
• Using any of our Services
• Engaging with our customer support team
• Completing online forms or participating in surveys
• Applying for advertised job opportunities
• Registering for and participating in webinars, events, or online discussions
• Contacting us for various reasons

We might also collect Personal Data from external sources such as credit bureaus, merchants, fraud prevention agencies, identity verification providers, analytics providers, and publicly available platforms like online directories and websites, for verification purposes.

3. "The legal foundation for the utilization of your personal data."

The legal foundation on which we process your Personal Data is:

Consent: "By accepting our terms, you consent to the collection and utilization of your Personal Data.".

We are bound by a contract.: Without your personal data, we are unable to offer our services to you.

We are under a legal obligation.: We have a legal obligation and responsibility to act in compliance with applicable laws, legislations and regulations to prevent fraud by verifying your identity, terrorism financing, proliferation financing and money laundering. To ensure we are fully compliant with all applicable financial legislations such as Anti-Money Laundering and Counter Terrorist Financing Laws, we must collect and store your Personal Data.

We possess a valid interest.: At times and within legal boundaries, we might use legitimate interests in our operations to handle your Personal Data. This could involve sharing your information with our affiliates, or verifying your identity to prevent fraud before offering a service.

4. How we might utilize your personal data

We utilize the Personal Data collected for the following purposes:

• Establishing and managing your Accounts, verifying your identity, delivering Services, and addressing inquiries.
• Facilitating payment transactions, including authorization, clearing, and dispute resolution, while offering related services.
• Safeguarding against fraudulent activities, unauthorized transactions, and liabilities.
• Engaging in communication regarding products, newsletters, advertisements, promotions, and offers from Stripe, financial institutions, merchants, and partners; opting out is an available choice.
• Sending updates on service-related matters such as downtime, support, and regulatory notices.
• Addressing inquiries, complaints, and Account-related concerns, including providing one-time passwords for authentication via SMS, email, WhatsApp, or other electronic means.
• Enhancing business operations by developing new products and Services.
• Protecting, enforcing, and defending legal rights as required.
• Adhering to relevant laws and regulations, including compliance with Know-Your-Customer, Anti-Money Laundering, anti-corruption, fraud monitoring, sanctions screening, and risk assessment obligations, as well as responding to judicial or governmental requests.
• Employing data analytics to refine our website, products, Services, and user experience.
• Collecting registration details for Stripe-sponsored events, utilizing images or recordings from events for promotional purposes as determined by Stripe.
• Mobile applications: Requesting access to contact lists to enable seamless services, such as transferring funds to phone contacts; consent can be withdrawn at any time, necessitating recipient email or contact details for fund transfers.
• Employment: Assessing employment interest, carrying out compliance checks, and communicating regarding potential employment opportunities with Stripe.
• Other specified purposes with accompanying notices at the point of data collection.

5. Rights Concerning the Protection of Your Data

Users have specific rights regarding their Personal Data under Data Protection Legislation, which include:

• Right to receive information about how we handle your data. This Privacy Notice elaborates on our data protection practices.
• Right to access and obtain copies of your Personal Data by logging into your Account or contacting us. We do not disclose personal data of other individuals.
• Right to request the deletion or erasure of your Personal Data. This right is limited and is applicable when there is no legal basis for the continued processing of your Personal Data. Exceptions include regulatory obligations for a financial services institution to retain historical data or to maintain a core set of your personal data to prevent inadvertent future contact, in case you object to the use of your data for marketing purposes.
• Right to rectify any inaccurate, outdated, or incomplete Personal Data provided by you. You may request updates to such information.
• Right to opt-out of direct marketing. You can choose not to be contacted for marketing purposes by adjusting your notification preferences on our Sites' settings page or by opting out through the unsubscribe link in marketing emails.
• Right to object to or limit the processing of your Personal Data in specific circumstances. However, objecting or restricting the processing may impact our ability to provide services to you.
• Right not to be subjected to decisions solely based on automated processing.
• Right to request the transfer of your Personal Data between different services we offer or to another company in a structured, commonly used, and machine-readable format. This right may be limited if technically unfeasible.

You have the right to exercise these rights at no charge. However, we reserve the right, as permitted by law, to refuse excessive or unfounded requests or impose a reasonable fee. Should a fee apply, we will notify you before proceeding.

To exercise any of these rights, contact us at help@stropepay.com. For security purposes, proof of identity may be requested before addressing your request. If a third party acts on your behalf, authorization evidence will be required.

6. Disclosing your personal data

We may disclose or share your Personal Data with third parties as necessary for the outlined purposes in this Notice.

The sharing of Personal Data with external third parties is limited to the following circumstances:

• We may provide this information to our subsidiaries or affiliated entities to process Personal Data on our behalf. These parties are required to process the data according to our instructions, implement confidentiality and security measures, and adhere to Data Protection Legislation.
• Your data may be shared with our third-party service providers, financial partners, or suppliers to efficiently deliver our Services to you. These services encompass identity verification, fraud prevention, customer support, analytics, payment facilitation through banking and financial service partners, communication service providers, and information technology services.
• Personal Data may be disclosed to comply with legal obligations such as subpoenas, court orders, regulatory requests, or law enforcement agencies, even if outside your country of residence.
• Disclosure of Personal Data may be necessary to comply with applicable laws, prevent fraud, address security or technical issues, or protect against imminent harm to rights, property, or safety as required or permitted by law.
• In cases where your consent is obtained, we may engage in services through a third party, necessitating the sharing of your Personal Data with third parties authorized by you. Any use of your Personal Data by an authorized third party is subject to that third party's Privacy Notice, and we disclaim liability for breaches resulting from your authorization.
• Should our company be involved in a merger, acquisition, or asset sale, your Personal Data may be shared with the involved parties. Any acquiring entity will continue to process your Personal Data in accordance with this Privacy Notice or a revised version communicated to you.

7. Data Security and Retention

The security of your personal data is of utmost importance to Stropepay. We are dedicated to safeguarding the information we gather by implementing a range of administrative, technical, and physical controls. These measures are designed to shield the personal data you provide or that we collect from loss, theft, unauthorized access, disclosure, copying, misuse, or alteration.

Our security protocols encompass a variety of strategies, including secure servers, firewalls, data encryption, and restricted access limited to specific employees essential for their designated roles.

To enhance the security of your accounts, we recommend the following best practices: utilize robust passwords comprising a combination of letters, numbers, upper and lower cases, and special characters; activate two-factor authentication; refrain from sharing your password with others; and maintain the confidentiality of your login credentials at all times.

Our commitment is to conduct business in alignment with these principles to ensure the confidentiality of your personal data is safeguarded and preserved. We undertake reasonable steps to secure and protect your personal data.

Your personal data will only be retained on our servers for the necessary duration while we provide services to you. In the event of account closure, your data will be maintained on our servers to comply with regulatory and Anti-Money Laundering obligations, and for fraud monitoring, detection, and prevention purposes. Any retention of your personal data is conducted in compliance with limitation periods or retention requirements stipulated by relevant legislation.

8. Marketing

We may process your Personal Data to facilitate communication with you or distribute marketing materials and information regarding our products, services, or surveys. You retain the right to decline such communication or opt out of receiving marketing content. It is important to note that opting out of marketing content does not preclude us from sending transactional messages or communications related to our services and ongoing business association.

Additionally, we may request your authorization to send notifications. Rest assured, our services will remain functional even if you choose not to grant us permission to send you notifications.

9. Cookies

Like many other websites, we utilize cookies to differentiate you from other users, evaluate your interactions with our website, and enhance and personalize our Services. Your cookie settings and preferences determine whether we place cookies on your device during your website visit. We exclusively deploy advertising and analytics cookies with your explicit consent. While certain browsers may automatically accept cookies, others can be configured to reject or notify you about cookie placement requests. Disabling non-essential cookies may impact your website experience. For comprehensive details on our use of cookies, kindly refer to our Cookie Notice.

10. Minors or Under-Aged

Stropepay's services and applications are not intended for individuals under the age of eighteen (18), and we do not knowingly or directly gather any Personal Data from individuals in this age group.
If you suspect that Stropepay has inadvertently collected information from a minor, please reach out to us so that we can investigate and address any such data collection promptly.

11. Transferring Data Across Borders

Given our global business presence with affiliates and service providers dispersed internationally, there may arise a necessity to transfer your Personal Data to facilitate the provision of our Services. This transfer may involve countries with data protection regulations differing from those in your own country. However, in any instance where international transmission of your Personal Data is essential, we will diligently take reasonable measures to ensure that your information is handled securely and in compliance with relevant Data Protection Legislation. Such precautions may include verifying the adequacy of the recipient country's data protection laws or implementing appropriate safeguards like standard contractual clauses or other data transfer mechanisms outlined by Data Protection Legislation.

12. Periodically, updates may be made to our privacy notice to accommodate new services or modifications. Any revisions will be promptly posted on this page. In instances where the changes significantly impact you, we will provide notification through online announcements, your Stropepay dashboard, or email.

13. How you can contact us

Stropepay has designated a Data Protection Officer (DPO) tasked with ensuring adherence to Data Protection Legislation. Should you wish to exercise your rights or have any questions, comments, or privacy-related concerns, please reach out to us at help@stropepay.com. We commit to investigating and addressing your concerns within thirty (30) days or as prescribed by the Data Protection Legislation.
In cases where further time is needed to address your inquiry, we will keep you informed. Additional information may be requested to assist in resolving your queries, and a record of your requests and their resolutions will be maintained.

Definitions

Account: An account refers to a user profile established on any Stropepay platform or product.

Cookies:

Cookies are small data files transmitted to your computer or mobile device. These files aid in remembering account log-in details, IP addresses, web traffic, visit frequency, browser specifications, device information, as well as date and time of visits.

Data Protection Legislation: Data Protection Legislation encompasses the General Data Protection Regulation (Regulation (EU) 2016/679) ('GDPR'), Law No. XIII-1426 of 30 June 2018 amending Law No. I-1374 ('Personal Data Protection Law'), and any other pertinent laws governing personal data protection within the EU.

Personal Data:

Personal data encompasses any information capable of identifying an individual, such as an email address, date of birth, mobile number, residential address, payment card details, financial data (e.g., bank account number), government-issued identification credentials (e.g., national ID number, international passport, driver’s license number), or taxpayer identification number. It may also encompass information associated with you, like your internet protocol (IP) address, login credentials, details regarding your device, or your device's web browser.

Services:

Services refer to any products, applications, features, related websites, tools, software, offerings, or any service provided by Stropepay to you or accessed by you.

Sites:

Sites denote any platform, including but not limited to mobile applications, websites, and social media platforms.

User:

A user is an individual utilizing the Services or accessing the Sites who has consented to employ Stropepay's end services.

Special Categories of Personal Data refer to specific information concerning race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, health information, genetic and biometric data, or any additional category periodically outlined by relevant Data Protection Legislation.

Look at our terms and conditions